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Refund Policy

At this time we are not accepting returns. If you have an issue with your order you may reach out to us at support@flykases.com. Please be sure to include your order number and a description of the problem. 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
At this time we are not accepting exchangeson any og out products.


Refunds 
Please refer to our returns policy above.